Licensing Support

1. Go to SDL Support Portal.
2. Select I am a returning customer... and enter your credentials.
3. Click Log in.
4. On the SDL My Account page, select My Support.

5. Click Access Support.

6. On the Service Request Management window, click Open a support ticket.
7. Fill in the details of your request and click Submit Request.

SDL Support will send you an email confirmation and a support engineer will soon contact you.

For more detailed instructions, see the How to log a Support Request in the SDL Support Portal article on the SDL Knowledge Base.

1. Go to the SDL Solution Finder to log an incident.

2. Click Licensing Problems > I use SDL Trados / SDL Trados Studio / SDL Passolo – 2007 or 2009 or I use SDL Trados Studio / SDL Passolo - 2011 or 2014 > I need to have my license reset.

3. Fill in the Web Solution Finder form and click Submit Request.

You will receive an email confirmation and a support engineer will soon contact you.