Licensing Support

1. 1. Go to SDL Support Portal.
   2. Enter your credentials and click Log in.

   3. On the SDL Account page, select Support & Education > Support.

   4. Click Get Support.

   5. On the Service Request Management window, click Open a support ticket.
   6. Fill in the details of your request and click Submit Request.

SDL Support will send you an email confirmation and a support engineer will soon contact you.

For more detailed instructions, see the How to log a Support Request in the SDL Support Portal article on the SDL Knowledge Base.

1. 1. Go to the SDL Solution Finder to log an incident.

   2. Click Licensing Problems > I use SDL Trados / SDL Trados Studio / SDL Passolo – 2007 or 2009 or I use SDL Trados Studio / SDL Passolo - 2011 or 2014 > I need to have my license reset.

   3. Fill in the Web Solution Finder form and click Submit Request.

You will receive an email confirmation and a support engineer will soon contact you.