. If you are importing TMX files into Trados Studio and find this button is grayed out, take a look at this article for further info.
If you get an error message, you can get further assistance from SDL by sending them the error details.
To view error details, click Show error details . If you are importing TMX files into Trados Studio and find this button is grayed out, take a look at this article for further info.
When an error message is displayed in SDL Trados Studio, click Save error details 
. The Save As dialog box is displayed.
Navigate to the location where you want to save the error and click Save. The file is saved as an *.sdlerror.xml file.
Send the *.sdlerror.xml file to the Customer Suppport team. To contact Customer Support, see Getting Support.