When troubleshooting import or export, first consider the file type.
Available import and export file formats are:
-
Compressed files
Files of type XLZ or
ZIP, these files contain all the files for the translation kit.
-
XML
IDDand XLF are XML format files and can be opened in a Web browser.
If the import or export fails on one of these file types, try opening
it in a Web browser. Sometimes the problems is related to in invalid
XML file.
-
metadata
Metadata files contain
lists of assets and other important information. Do not alter these
files.
After considering the file type, perform the tasks on the following
list to further track down the issue:
-
Look in the associated log file for more details, including segment
number and text.
-
To narrow the issue to something happening during translation, reimport
the original XLZ files into WorldServer without translation.
-
Make sure the correct files are in the translated kit.
-
If you see warnings about files not found, check the metadata file
to be sure that the files listed there match the files in the kit.
-
Compare the original untranslated files to translated files for mismatches
sources, invalid placeholders, or other areas of concern.
-
Open files in the translation tool itself to look for issues with
segments or sources.
Common problems with import and export include issues with mismatched
segments and invalid placeholders. If a database source does not match
the kit source, resolution steps include:
-
Find a particular segment in the source file and verify that the
segment is in the kit file.
-
Compare original untranslated file to the translated file.
-
Look at the asset in the Browser Workbench.
If source placeholders do not match target placeholders, resolutions
include:
-
Removing extra placeholders.
-
Restoring missing placeholders.
-
Correct Different placeholder identification numbers.
When you submit an import or export issue to WorldServer support,
please include the following information:
-
-
Import dialog error messages.
-
Original untranslated kit.
-
-
-
Any custom filter uploadable code.
-
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Any other configurations that would segmentation.