Getting Support

 If the online Help resources do not provide a solution to your problem, check the options below for more help:

Contact Support

close2.pngopen.pngIf you have a Support contract

    1. Go to SDL Support Portal.
    2. Select I am a returning customer... and enter your credentials.
    3. Click Log in.

    4. On the SDL Account page, select Support & Education > Support

    5. Click Get Support.

    6. On the Service Request Management window, click Open a support ticket.
    7. Fill in the details of your request and click Submit Request.

SDL Support will send you an email confirmation and a support engineer will soon contact you.

For more detailed instructions, see the How to log a Support Request in the SDL Support Portal article on the SDL Knowledge Base.

NOTE

You can also send your error details to SDL when you log a case.

close2.pngopen.pngIf you have a Licensing or Installation problem

    1. Go to the SDL Solution Finder to log an incident.

    2. Click Licensing Problems > I use SDL Trados / SDL Trados Studio / SDL Passolo – 2007 or 2009 or I use SDL Trados Studio / SDL Passolo - 2011 or 2014 > I need to have my license reset.

    3. Fill in the Web Solution Finder form and click Submit Request.

You will receive an email confirmation and a support engineer will soon contact you.

close2.pngopen.pngIf you do not have a Support contract

    • Check the Support Articles, Online Forums and Groups and the Frequently Asked Questions sections on this page.

    • Visit the SDL website for information about buying a Support and Maintenance contract.

 

Support Articles

Browse the SDL Knowledge Base for SDL Trados Studio articles about:

    • known issues and workarounds
    • troubleshooting
    • technical announcements

Email SDL

For non-urgent issues, contact SDL using one of the following e-mail addresses, depending on your region:

  • Europe, Middle East, Africa

  • United States

  • Asia Pacific

Online Forums and Groups

    • ProZ - SDL Trados and MultiTerm support forums
    • TW_users - Unofficial SDL Trados Studio usergroup

 

 

Frequently Asked Questions

Check the SDL Trados Studio 2014 FAQ list to see answers to the most common questions we have been asked.

 

Related Topics

Error Messages

      We welcome your comments about the documentation. Click here to send us an email: techcomms@sdl.com.

Topic:  Published: November 10, 2014