Error Messages

If you get an error message, you can get further assistance from SDL by sending them the error details.

How to View Error Details

To view error details, click Show error details  showerror.jpg.  If you are importing TMX files into Trados Studio and find this button is grayed out, take a look at this article for further info.

How to Log a Support Request and Send Error Details

  1. When an error message is displayed in SDL Trados Studio, click Save error details  saveerror.jpg.  The Save As dialog box is displayed.

  2. Navigate to the location where you want to save the error and click Save. The file is saved as an .sdlerror.xml file.

  3. Go to the Online Support Center and log into your account.

  4. On the My Support page, under SDL Support, click the Go link. The SDL Support Portal is displayed.

  5. Click Create a New Request. The New Request page is displayed.

  6. Complete the details on this page and then click Add Attachment. The Request Work Info page is displayed.

  7. Click Add. The Add Attachment page is displayed.

  8. Click Browse. The Choose file window is displayed.

  9. Select the saved error file and click Open. Click OK to close the Add Attachment page.

  10. Click Save to close the Request Work Info page.

  11. Click Save to log your request and close the New Request page.

 

Related Topics

Support

 

      We welcome your comments about the documentation. Click here to send us an email: techcomms@sdl.com.

Topic:  Published: November 10, 2014